Covid-19 Secure

Reopening safely and responsibly

We are delighted to be reopening Roselawn Hotel and would like to share with you our Covid19 safety procedures. The safety and wellbeing of our guests and staff members has always been our top priority and we want to reassure you that we have taken various extra precautions in line with Government guidelines.
Please familiarise yourself with our current procedures below.

Increased cleaning
We have implemented increased cleaning procedures throughout the hotel with regular touch points (for example, door handles and banisters) sanitised regularly throughout the day.
Placing anti-bacterial hand sanitizer in communal areas around the Hotel.
Please note that in all public areas of hotels, face coverings are now mandatory.

Social distancing
Our public areas have been reorganised to allow for the recommended minimum social distancing to be maintained. Additionally, we have added clear signage to facilitate safe passage throughout the hotel.
Our reception areas have protective screens to ensure minimal risk and wherever possible please pay using contactless technologies.
Social distancing should be observed at all times throughout the hotel. With this in mind certain corridors may operate as one-way, or a right of way may be instigated. In any event, clear signage will indicate the correct route.
Our furniture has been placed to adhere to social distancing.

Training
Every member of our team has undergone Covid-19 secure training before undertaking work at the hotel. A full Hotel risk assessment has been prepared in consultation with team members and is available to view at Reception.

Your stay with us

Before you arrive
We appreciate that last-minute changes are inevitable at the moment. This is why we've updated our terms to a 24 hour cancellation policy. All reservations can be cancelled at no charge, up to 12 noon on the scheduled date of arrival.
Having booked online or via telephone, you will receive a confirmation email which includes what you can expect from our enhanced Covid-19 secure measures. This will include the latest government advice and stipulations; we would ask that you read them and let us know if you are unsure about anything.
Naturally, should you be showing any symptoms of Covid-19, or if you have been around anyone who has been showing symptoms or who may have tested positive, we would ask that you please contact us to make arrangements to postpone your visit.

When you arrive
We would respectfully ask you to arrive after 3pm as our enhanced cleaning procedures mean that we cannot release our bedrooms any earlier than this time. Our Reception desk is viewable as you arrive at our entrance, we ask that you only enter when there are no guests currently at Reception. Please sanitise your hands upon entry.
Unusually we may need to ask for a breakfast reservation time to ensure the safest and most efficient service for you.
To minimise handling, we will only assist with luggage on request and this will no longer be offered routinely.

Your bedroom
You may notice certain items have been removed, instead a single use welcome sheet detailing this week's menu will be provided which we will dispose of after your stay. Our housekeeping team will no longer routinely service your room during your stay. However if you would like your room serviced we will be carrying out a minimal touch service i.e. they will not touch or move any belongings, we will also ask that you vacate the room while the room is serviced. If you require additional toiletries, tea/coffee making supplies or fresh laundry these will be left in a bag outside your room.

Food and beverage service
We will operate our food and beverage outlets in full accordance with government guidelines and the very latest available official advice.
The main change is that at this time we are not able to offer a traditional 'over the bar' drinks service across our bars. However, this means the drinks will come to you, wherever you are sitting in the hotel, as full table service will be provided in all areas.
Our food offering has been streamlined to enable social distancing within our kitchen. All self-service stations from our Restaurant have been removed, instead we will provide full table service. Breakfast takeaway options are available and dinner can be ordered via room service.

Departure
We only ask that you pop your room key into our drop box at our reception desk. If you have any feedback regarding your stay please speak to a member of staff and we look forward to welcoming you to Roselawn Hotel in the future.